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Customer Care


Are there alternatives to SCR technologies?

SCR technologies are the latest innovation on the path towards meeting future emission requirements. It's the reason why we chose to implement BlueInjection (our SCR technology) across our entire diesel fleet from 2018.

Can I get a bigger AdBlue® tank?

No. We've tailor-made the tank size for each vehicle to optimise package and weight restrictions

How often do I need to top up AdBlue® ?

The exact answer depends on your individual driving style, vehicle load and engine.
That said, you should be able to cover approximately 2,485 miles before your tank hits empty, if your car's equipped with our 2.0 CDTi engine, or as much as 4,038 miles in the case of our 1.6 CDTi.
Whatever the range, an indicator built into the on-board computer will warn you when the fluid level is getting low and you need to top up.

As AdBlue® is used by commercial vehicles, can it be refilled at lorry-filling stations?

We don't recommend you refill at the AdBlue® pumps that exist in many petrol stations for commercial vehicles like lorries and buses. This is because the flow-rate is too high for a passenger car.
Most truck nozzles also need to be released by a magnet insert in the filler-head of the vehicle - a feature that doesn't exist in Opel passenger cars.
The good news is that more and more petrol stations across Europe offer low-flow AdBlue® pumps for passenger cars. Refilling at these pumps is as easy as refilling diesel fuel

What happens if I don't top up?

If the AdBlue® tank is empty, your car won't restart once the ignition is turned off. This isn't a fault, but part of the system design.
The system will need a full top-up before the car can be restarted.

What is AdBlue® ?

AdBlue® - also called diesel exhaust fluid - is an odourless, colourless, clean and non-toxic fluid that consists of 32.5% urea and 67.5% water.
As it's mostly water, AdBlue® freezes at -11°C (a 32.5% concentration is the lowest freezing-point of a urea water solution). So, to allow the vehicle to run under all conditions, all AdBlue® tanks have a heater that defrosts enough liquid to reduce emissions.

What is 'SCR' technology?

SCR stands for selective catalytic reduction, which is a technology used for reducing nitrogen oxides (NOx) from the exhaust gas of diesel engines. It's based on AdBlue® - also called diesel exhaust fluid - a 32.5% urea solution in purified water, which is injected into the exhaust pipe.
The urea in the AdBlue® releases ammonia (NH3) with the exhaust gas's high temperatures. This ammonia reacts with nitrogen oxides (NO and NO2) in the catalytic converter to form harmless nitrogen (N2) and water (H2O) vapour.

What is the cost of an AdBlue® refill?

With fixed price fills you don't have to be worried over unexpected charges - simply pop into your local retailer to refill your AdBlue for just £19.99 for a car or £29.99 for a van. You can save an extra £5 each time as part of our free Service Club.

What should i do if I spill AdBlue® on my car or clothes?

If small quantities of AdBlue® come into contact with the vehicle’s paintwork, for example, wipe them off and rinse the area with water as needed.
If you spill AdBlue® on your clothes and/or hands, just rinse thoroughly with clear water.

What should I pay attention to when buying and using AdBlue® ?

First, check the trademark, AdBlue®, and the standards ISO 22241-1 and DIN 70070.
If you choose to top up AdBlue® yourself, we strongly advise you to use a bottle or canister with a sealed interface to the filler pipe (usually with a screwed adapter). This will help you minimise the risk of spillage.
Finally, since AdBlue® has a limited shelf-life, always check the date of expiry before buying or using it.

Who manufactures AdBlue® ?

AdBlue® is a registered trademark of the VDA, for which Opel Motors has an active licence. It's produced by chemical companies, and only licensed manufacturers and distributors can use the name 'AdBlue®.

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